| General Questions |
| Q: |
Who do I contact for a particular question or problem? |
| A: |
If you have a general query, please contact sales@e-manic.net. |
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| Q: |
Are there any restrictions to the content I can put on my server? |
| A: |
Yes - Child pronography and other materials that are illegal are not allowed. Please refer to our Terms of Service. |
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| Domain Name Question |
| Q: |
How long does it take to register a domain name? |
| A: |
All .com, .net, and .org internet domain names are registered with Internic and takes around 1-2 days. |
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| Q: |
Do you register Domain Names? |
| A: |
Yes, we will happily register your domain name for your customers. You just need to Click Here. |
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| Q: |
What does it cost to register a Domain Name? |
| A: |
$15/year for .com, .net and .org domain names. |
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| Q: |
What if I already have a registered Domain Name? |
| A: |
You have to change the DNS servers to the ones stated below so that your site can be activated on our servers. It usually takes 24-72 hours for your site to resolve to our servers. We will be happy to do this for .com, .org and .net sites.
Primary DNS : ns1.pinwebhost.com
Secondary DNS : ns2.pinwebhost.com |
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| Ordering Questions |
| Q: |
How do I place an order? |
| A: |
to order an account at e-Manic, simply fill in the form on our Order Page. |
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| Q: |
What happens after I order an account? |
| A: |
We will begin setting up your account, once payment is received - often within 24 hours of receiving your order. (Our hosting service works on a subscription service of annual payments so pre-payment is necessary). |
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| Q: |
How long will it take to set up my account? |
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We will begin setting up your account immediately on receipt of order, and it will be ready within 48 hours for uploading via IP address. It does take a few days for your name to resolve to your site. In the meantime, you may access your site via your IP address. |
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| Q: |
What method of payment can I use? |
| A: |
We accept major credit cards via the secure PAYPAL. |
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| Q: |
Can I upgrade my hosting package to a bigger hosting plan? |
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Yes. Just email sales@e-manic.net with your order and we will give you a URL for you to make additional payment. You need only to pay for the difference between the two (2) plans. No upgrade fees involved. |
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| Technical Questions |
| Q: |
Can I use CGI scripts? |
| A: |
Yes, you will have your own CGI-BIN where you can install your own scripts. |
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| Q: |
Can I use JAVA and ActiveX? |
| A: |
Yes, you can use compiled JAVA applets and ActiveX components |
